Shipping Policy
Overview
All products sold through Lazarus Lab — prints, 3D sculptures, and objects — are designed and produced in Madrid, Spain. Each item is made to order or produced in limited runs, meaning processing times apply before your order ships. We ship worldwide.
Processing Time
Before an order is dispatched, it goes through our production and quality check process. Processing times vary by product type:
| Product Type | Processing Time |
|---|---|
| Art Prints | 3–5 business days |
| 3D Sculptures & Objects | 5–10 business days |
Processing time is separate from shipping transit time. Your total delivery window is processing + transit combined.
Shipping Destinations & Estimated Transit Times
We ship to all countries worldwide. Estimated transit times below are from dispatch date and are approximate — they may vary due to carrier delays, customs processing, and local conditions.
| Destination | Estimated Transit | Notes |
|---|---|---|
| Spain (Peninsula) | 2–4 business days | — |
| Spain (Islands) | 3–6 business days | Canary Islands, Balearics |
| European Union | 4–8 business days | No customs duties within EU |
| United Kingdom | 5–10 business days | Customs may apply |
| United States & Canada | 7–14 business days | Customs may apply |
| Rest of World | 10–21 business days | Customs duties may apply |
Shipping Carriers
We work with trusted courier and postal services operating from Spain, including national and international carriers. The specific carrier used will depend on your destination and package size. Tracking information will be provided by email once your order is dispatched.
Shipping Costs
Shipping is charged at a flat rate per order, based on your delivery address:
- Spain — €6.90
- European Union (excluding Spain) — €14.90
- Rest of the world — €24.90
Shipping is free on orders of €110 or more, to any destination. You will always see the final shipping cost before confirming your purchase.
Customs, Duties & Import Taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the buyer and are not included in our prices or shipping costs.
Lazarus Lab is not responsible for delays caused by customs clearance. If you are unsure about import regulations in your country, we recommend checking with your local customs authority before ordering.
Order Tracking
Once your order ships, you will receive an email containing your tracking number and a link to follow your shipment. Please allow up to 24 hours after dispatch for tracking information to become active in the carrier’s system.
Damaged or Lost Shipments
If your order arrives damaged, please photograph the packaging and the product and contact us at info@lazaruslab.net as soon as you can, ideally within 7 days of delivery. We will offer you a replacement (if the piece is still available) or a full refund, including the original shipping cost. Contacting us later does not mean you lose your rights: the legal guarantee described in our Returns & Refunds policy still applies.
If your tracking shows your order as delivered but you have not received it, please first check with neighbours and your local post office. If the issue persists, contact us and we will open an investigation with the carrier.
Lazarus Lab cannot be held responsible for delays or losses caused by incorrect delivery addresses provided at checkout. Please double-check your details before confirming your order.
Contact
For any shipping-related questions, write to us at info@lazaruslab.net. We aim to respond within 1–2 business days.